Ghazali Bookstore

Shipping & Returns

Shipping Time

1. We try our best to ship orders paid through PayPal within the next business day. Others paid through cheques will be shipped as soon as payment is received and debited.
2. Pre-release orders or backorder items are shipped as soon as the product is released or when the item is restocked. Other than rare occasions all items that are processed online are in stock. If items are out of stock either it will either not display in our website or during processing you will be prevented from ordering that item. In the case that your order goes through you will be notified of the absence of the product before your order is shipped out.

Shipping Policies

Out of stock items are normally mentioned during the checkout process. However, if you have ordered an item(s) that we discover to be out of stock, you will be notified by email after we receive your order, and we will order the item(s) for you from the publisher at no additional cost. We do our best to ship all complete orders within 24 to 48 hours of receiving them. For orders with back-ordered items, we will make partial shipments based on the number of items on hand, estimated back-order time for missing items, etc. If you definitely do not want partial shipments but prefer to wait until the order is complete, please make a note in the Notes field of the order form. The total shipping charge for your order will remain the same whether we ship in single or multiple shipments. The only case in which this will not be true is if you make a special request to have items shipped as they are available. In this case, there may be a surcharge for each shipment on top of the normal shipping charges. Ghazali Bookstore is not responsible for items that are not received when shipped through Royal Mail without insurance.

Shipping Charges within the UK

Packing & Shipping charges for each item are calculated based on the weight of the item, and will be displayed when you get to the checkout page. Orders over a certain weight will be sent by next day courier service. Our maximum shipping charge for UK orders is 6.95. Shipping times to most mainland UK addresses will be between 1-7 business days (depending on the method selected) and nature of order. We cannot guarantee delivery times unless you select guaranteed services.

International Shipping Charges (outside the UK)

Shipping charges for each item are calculated based on the weight of the item, and will be displayed when you get to the checkout page. International shipments are made by the methods listed at checkout and delivery times vary based on the destination of the package.

Duties and Taxes

When ordering goods from GhazaliBookstore.com for delivery outside of the European Union, you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from GhazaliBookstore.com you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Returns

We guarantee your satisfaction with any goods that you purchase from us. If you receive your goods in such a state that they are damaged or not functioning properly, you may contact us within 10 days of receiving your goods to arrange for an exchange. Ghazali Bookstore will not be liable for refund of missing parcels (within the UK & Europe), if we are not informed of them within 10 days of dispatch. Different terms apply for the rest of the world.
Refunds will be made within 30 days of receiving the returned goods and will be made by the same method that you made your original payment. We strongly recommend that returned goods are sent by special delivery with the appropriate insurance cover as they will only be deemed returned when signed for by us. A return address will be sent you once your request for a return is received.

Mistake in Order Placed

Please send an email to sales@ghazalibookstore.com as soon as possible clearly indicating what the error in your order and how you would like it to be changed. As long as the shipment has not been shipped, we should be able to correct the mistake.

We appreciate your business and would like to hear from you. Please provide us with your comments, feedback or otherwise to sales@ghazalibookstore.com.


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